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Frequently Asked Questions (FAQ)

Questions about shipping and returns

How quickly will my products be delivered?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

What are the shipping costs?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Can I return my order?

Yes, at Kruidenland.nl you can return your order within 14 days, provided the packaging has not been opened. For hygienic and safety reasons, we cannot accept products that have been opened or used.

If you want to return your order, please contact us via our customer service. We will be happy to guide you through the return process. Please remember that the return costs are at your own expense, unless it is an error on our part.

Can I pick up from you?

No, we only work online. So picking up a product is not possible with us. However, you can pick it up at a service point of one of our carriers.

Can I also collect my parcel from a collection point/service point?

Yes, when ordering you can often choose delivery to a service point in your area. This is shown in the shipping options.

Do you ship internationally?

Yes, we ship our products to various countries within Europe. Shipping costs and delivery times vary by destination.

Can I track my order?

Yes, once your order has been shipped, you will receive a track & trace code with which you can track your package all the way to your door.

More relevant questions?

Do you also offer larger packages?

We currently ship to the United States, Canada, Australia and the UK. To inquire about shipping to a different destination, please contact us.

Do your products contain allergens?

Yes, some of our products may contain allergens, such as nuts, gluten or soy. However, this does not apply to all products. Each package clearly states whether the product contains allergens or whether traces of allergens may be present. We recommend that you read the packaging carefully before using a product. Do you have specific questions about allergens? Please feel free to contact us, we are happy to help you!

Are your products vegan or vegetarian?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Do you have any discount codes or offers?

Refunds are processed within 7 days from when we receive the item(s).

Where do your ingredients come from?

At Kruidenland.nl we believe in quality and transparency. Our superfoods are carefully sourced from reliable European suppliers who maintain the highest standards. Each ingredient comes from the best regions in the world, where it is grown and harvested under optimal conditions.

To ensure you only get the best, we carry out thorough checks and quality assurance before adding a product to our range. On the back of each bag you will always find clear information about the origin of our ingredients. So you know exactly what you are buying and where it comes from.

Kruidenland.nl stands for pure, high-quality products with a transparent process from source to bag. Discover our range and taste the quality!

What payment methods do you accept?

At Kruidenland.nl you can pay safely via iDEAL, credit card (Visa and Mastercard), PayPal, Klarna (pay afterwards).

How do I use maca powder in my daily routine?

Maca powder is versatile and easy to use. Add 1-2 teaspoons to smoothies, yogurt, oatmeal or baking recipes for a natural energy boost.

Is your matcha ceremonial grade?

Yes, we offer 100% pure, high quality ceremonial matcha. This means that the matcha comes from young, carefully selected tea plants for a rich, fresh taste.

How can I check the quality of your products?

Our products are carefully selected and tested for purity and quality.

Do you also have a physical store?

No, we are an online store, but we provide fast delivery and excellent customer service to make your online shopping experience as smooth as possible.

How do I make perfect matcha tea?

Use 1 gram (about ½ teaspoon) of matcha powder. Mix this with 70-80°C water and whisk with a bamboo whisk until a frothy, smooth tea. Enjoy the pure taste and energy boost!

What is the difference between maca powder and energy drinks?

Maca powder provides a natural energy boost without added sugars or caffeine. Unlike energy drinks, maca helps support your energy levels in a gradual and sustainable way.

How long does superfood powder last?

Superfood powders like maca, matcha and açaí have an average shelf life of 12 to 24 months. Store them in a cool, dry and dark place for optimum freshness.

How much açaí powder should I use?

Use 1-2 teaspoons of acai powder per smoothie or bowl. Add to your favorite recipe for a delicious and nutritious boost.

What health goals do your products support?

Our products support various goals such as:

Is your açaí powder pure and without additives?

Yes, our acai powder is 100% pure and free of added sugars or preservatives. Perfect for a healthy lifestyle and rich taste.

Where can I buy the best superfoods?

At Kruidenland.nl you will find a wide range of high-quality superfoods. Our products are sustainably produced and are delivered quickly.

How do I use superfoods in my daily diet?

Superfoods can easily be added to smoothies, cereals, salads or as a snack. On our blog you will find various recipes and tips to incorporate superfoods into your meals.

What are superfoods and why are they healthy?

Superfoods are natural foods rich in essential nutrients such as vitamins, minerals, antioxidants and fiber. They support your health and contribute to a balanced diet.

How does chlorella help detoxify my body?

Chlorella is high in chlorophyll, which helps remove heavy metals and other toxins from your body. It is also an excellent source of protein and vitamins.

Which superfoods are best for more energy?

Superfoods like maca, matcha and raw cacao are known for their energy-giving properties. They give your body a natural boost without artificial additives.

Which superfoods help with weight loss?

Superfoods like konjac glucomannan, chia seeds and spirulina can aid in weight management because they are rich in fiber and keep you feeling full.

Are superfoods suitable for a vegan diet?

Yes, most superfoods are plant-based and perfectly suited to a vegan diet. Check the product information on our website for specific details.

What are the most popular superfoods of 2025?

The top superfoods for 2025 include spirulina, chlorella, konjac glucomannan, maca and baobab. Check out our blog for more information on these foods.

Are your products suitable for vegans?

Yes, many of our superfood powders like maca, matcha, acai, and spirulina are 100% plant-based and therefore suitable for vegans. Please see the ingredient list for specific details.

What's better: matcha powder or coffee for energy?

Matcha provides a gradual energy boost without the sudden crash that coffee can give. It naturally contains caffeine and antioxidants, helping you stay focused and energized for longer.

How does spirulina powder help enrich my daily diet?

Spirulina powder is a blue-green algae that is naturally rich in protein and vitamins. Add a teaspoon to smoothies, juices or water for an easy way to support your nutrition.

What makes açaí powder so popular?

Açaí powder is loved for its rich, berry flavor and natural nutrients. Perfect for smoothie bowls, shakes or yogurt, it provides a delicious and nutritious boost to your daily routine.

How do I use lucuma powder as a natural sweetener?

Lucuma powder has a subtle, sweet flavor and is ideal as an alternative to sugar. Add 1-2 teaspoons to smoothies, desserts or baking recipes for a healthy sweetener with no added sugar.

How is ceremonial matcha different from culinary matcha?

Ceremonial matcha is the highest quality and is used for traditional tea. It has a soft, rich flavor and is made from the youngest tea leaves. Culinary matcha has a stronger flavor and is perfect for baking and cooking.

Do you have partner sites where I can find more information about superfoods?

Yes, we have partner sites that we are affiliated with such as:

Still no answer to your question?

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