You have the right to use your right of withdrawal within 14 days after receipt of the ordered products without giving any reason according to the legal term. You may unpack or use the products to assess the nature, characteristics and functioning as you would do in a physical store. If you decide to use your right of withdrawal, you must treat the products with care and return them to Kruidenland in their original condition and packaging. The costs for returning the products are at your expense. For instructions on how to return your order, you can view our return instructions: Exchanges and returns.
Exception for perishable and hygiene products
Products purchased via Kruidenland that have a limited shelf life (such as hygiene products, custom-made products, etc.) unfortunately cannot be returned if the seal is broken after delivery. The right of withdrawal therefore does not apply to these products. Once payment has been successfully completed, the sale is considered final, as explicitly stated in the offer.